Recently shipped

3

Team invites with granular permissions

Generate a shareable link and choose exactly which dashboard pages each teammate can see — no Discord admin permission required for them to help out.

Real ticket trends & response time charts

The Analytics page now pulls actual data from your tickets instead of placeholders, with a working 7D/30D/90D range switch.

Faster-feeling load everywhere

Skeleton loading placeholders across the dashboard instead of blank states, so pages feel instant while data comes in.

Planned

4

Audit log

A real record of settings changes, team invites, and admin actions — who changed what, and when.

Channel sync history

Suppy already reads your channels live when answering — this stores that history so the Channels page shows real status, not a placeholder table.

Ticket satisfaction ratings (CSAT)

A quick 👍/👎 after a ticket closes, feeding a real satisfaction score on the Analytics page.

Ticket topic tagging

Automatic categorization so "Top topics" on the Analytics page reflects your actual ticket volume by subject.

Under consideration

3

Public Discord community server

A place to get support, share feedback, and see what's being built in real time.

Public documentation site

Step-by-step setup guides and a full reference for every AI setting, beyond what fits in the dashboard tooltips.

Live status page

Real uptime and incident history for the bot and dashboard, instead of a static "Status" link.

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