Now supporting self-hosted AI models

AI support that never sleeps

Suppy automatically handles Discord support tickets, answers common questions, finds the right information, and helps your moderators save time.

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Live — resolving tickets right now

#ticket-2847

Opened by wren_dev

Open

wren_dev

Hey, how do I get access to the beta channel? I applied last week.

Suppy · AI Assistant

Beta access is granted automatically once your application is reviewed — this usually takes 2–3 days. You can check your status anytime in #beta-status.

Source: Beta Program Guide

Suppy is typing

Suppy · AI Assistant

Anything else I can help track down before I close this out?

94%

AI resolution rate

1.8s

Avg. first response

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Features

Everything your team needs, none of the noise

Suppy stays out of the way until a ticket needs it — then it works from exactly what your server has taught it.

AI Ticket Assistant

Automatically answers support tickets using your server's knowledge base — no manual triage required.

How do I get the beta role?

Granted automatically after review — usually 2–3 days.

Smart Knowledge Base

Teach Suppy with documents, channels, FAQs, and guides — it only speaks from what you give it.

Analytics

Track resolution rate, response time, and volume across every connected server.

Smart Search

Users ask questions naturally. Suppy finds the right channel or answer in seconds.

AI Ticket Summaries

Long conversations condense into a clear summary the moment a moderator opens the ticket.

Self-Hosted AI

Private, API-free AI hosting — keep every conversation on infrastructure you control.

How it works

Set up once, resolve tickets forever

Three steps stand between your server and hands-free support.

STEP 01

Invite Suppy

Add the bot to your Discord server with a single click — no configuration required to get started.

STEP 02

Build your knowledge base

Point Suppy at channels, documents, FAQs, and links — it learns your server's actual answers.

STEP 03

Let AI handle tickets

Suppy answers automatically inside ticket channels, and escalates to your team when it's unsure.

Pricing

Simple pricing, real AI costs

Every AI answer costs real money to generate — so Free covers small servers, and paid plans scale with how much support your community needs.

Monthly

Yearly Save ~17%

Billed in USD · Cancel anytime · No hidden fees

Free

$0/month

For small communities trying Suppy out.

1 server
50 AI-resolved tickets / month
Up to 20 knowledge base entries
Custom ticket panel + admin role
Analytics dashboard
Priority AI response time

Start for free

Questions people actually ask

If yours isn't here, email us — we'll answer it and probably add it to this list.

Does the AI make things up if it doesn't know the answer?

No — Suppy only answers from your server's knowledge base, channel topics, and general knowledge it's confident about. If there's no confirmed source for something server-specific, it says so honestly and flags a moderator instead of guessing.

Do I need a credit card to try it?

No. The Free plan works without any billing info — 1 server, 50 AI-resolved tickets a month, and up to 20 knowledge base entries. You only need a card when you decide to upgrade.

Can I use my own AI model instead of the built-in one?

Yes — Suppy supports self-hosted, API-free AI hosting on eligible plans, so every conversation can stay on infrastructure you control instead of a third-party API.

What happens if I go over my plan's ticket limit?

New AI-resolved tickets pause for the rest of the month until you upgrade or the limit resets. Nothing gets deleted — your existing tickets and knowledge base stay exactly as they are.

Can more than one person manage the dashboard?

Yes — from the Team page you can generate an invite link and choose exactly which sections (tickets, knowledge base, settings, and more) each teammate can access, without giving them full admin rights on your Discord server.

Does Suppy read every message in my server?

No — Suppy only sees messages inside the private ticket channels it creates, plus channel names/topics and whatever knowledge base entries you add. It doesn't monitor your regular chat channels.

Is my server's data private?

Your knowledge base and ticket data are only used to run Suppy for your server — we never sell your data. See the Privacy Policy for exactly what's collected and why.

What happens when I cancel my subscription?

You keep your plan's access until the end of the current billing period, then your account drops back to the Free plan's limits — your knowledge base and settings aren't deleted.